Your Questions, Answered

  • Minimum of 14 days for all prep but will be dependant on availability

  • You can place an order by - filling in an online form, contacting via email and whatsapp - for any event type enquiries, gifts or personal treats.

    For any corporate gifting or complex/custom orders you must fill in a form first and we will follow up with a discussion for completion.

  • No, all forms must be followed with an initial call to complete the order due to time frames and any non confirmed slots

  • Yes, changes can be made if the baking process hasn’t started - if already underway then an initial charge will take place along with any other extra costs. This is usually taken on a case by case basis

  • Yes, if we have availability or able to squeeze in the requirements within the time frame.

  • We are based in Rochdale, Greater Manchester

  • Yes we offer collection as well as delivery with a variable rate

  • yes, Local delivery has a fixed cost

  • we deliver with in a 30 mile radius with a variable cost - anything else can be posted dependant on size and complexity

  • yes, with a varying cost

  • Charges are calculated by the weight of the parcel and insurance required to cover costs in case of damages along with the time taken.

  • Yes, All are halal - other religious laws can be followed along with dietary requirements upon request

  • Yes, any customisation come at a varying cost upon request and proposal

  • Yes, this is usually free within limits of messaging

  • Yes personalisation can take place upon request - charges will apply and be clear within a proposal

  • Each product is different and information can be advised by client

  • Yes, any or all allergies should be clearly stated before placing an order

  • Yes, all allergies should be stated upon ordering your treats

  • Yes, products made in our kitchen are prepared in an environment that handles common food allergens.

  • Payment is required to confirm your order. Larger, bespoke, event and corporate orders may require a non-refundable deposit, with the remaining balance due by the agreed date before collection or delivery.

  • Deposits are non-refundable, as they secure your booking date and may be used to purchase ingredients, packaging and personalised items.

  • Please contact us as soon as possible. Deposits and payments may not be refundable once ingredients have been purchased or work has begun. Where sufficient notice is given, we may be able to move your order to another available date.

  • We accept bank transfers and secure card payments. Any alternative payment arrangements must be agreed in advance.